If something you bought from us is not right, you can get your money back. Here is exactly how that works.
1. KHD software products (MODAX, Marj3 and future products)
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
You can ask for a full refund within 14 days of any payment — a first subscription payment, a renewal, or a one-off purchase — for any reason. You do not have to explain why.
- How to ask: go to paddle.net, find your order with the email you used at checkout, and request a refund. You can also reply to your Paddle receipt or email studio@khatibdesigns.com and we will arrange it with Paddle.
- How it is paid: Paddle refunds the original payment method, including any tax charged. Banks usually take 5–10 business days to show it.
- After 14 days: payments are generally not refundable, but we look at every request in good faith — for example if you were charged by mistake or the product did not work as described. Contact us.
- Your legal rights: this policy does not reduce any refund or withdrawal rights you have under the consumer law of your country.
Each product’s site has its own refund page with product-specific detail: MODAX and Marj3.
2. Cancelling a subscription
You can cancel any time from the product’s billing settings, from the link in your Paddle receipt, or by emailing us. You keep access until the end of the period you have already paid for and will not be charged again. Cancelling on its own does not refund the current period — if you want that and are within 14 days of the payment, ask for a refund as described above.
3. Client services (consulting and projects)
Consulting, design, development and support work is done under a signed proposal or contract, and the refund and cancellation terms in that document apply. Where the contract does not say otherwise:
- if you cancel before we start the work, we refund any amount you prepaid for it in full;
- if you cancel during the work, you pay for the work done and time committed up to the cancellation, and we refund any prepaid balance beyond that;
- payments for completed and accepted milestones are not refunded.
4. Contact
studio@khatibdesigns.com — we reply within two business days.
See also our Terms of Service and Privacy Policy.